Maintenance

Regular maintenance ensures the stability, security, and optimal performance of our systems. During scheduled maintenance windows, we implement updates, enhancements, and address any potential issues, ensuring a smoother experience for you and all our users.

We have a bi-weekly maintenance window every other Tuesday. The first date in 2024 is Tuesday 9 January 2024. The Verifile system and API are offline from 18:30 UK time, and are usually back online by 20:30.

At least 3 hours in advance of work commencing, logged in users will see a maintenance notice on the Verifile portal and will be automatically logged out at 18:30. Users visiting our login page during maintenance work are advised when to return. Please do not send any API requests during the maintenance window, as they will not be processed.